features
Features Property
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dedicated account manager
All clients have a dedicated point of contact for streamlined communication. You can easily access updates and information to resolve problems quickly.
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support management tool
Access to our Support Management Tool Monday.com to instantly send through tickets for triage.
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live progress tracking
Access to real-time progress updates on your live tickets.
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routine website updates
All updates are carried out in a local environment first and tested before they’re applied. This ensures that no problems from routine updates are applied to your live website.
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uptime monitor
Uptime monitor assists us in identifying and quickly fixing problems with your website, should it go down.
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wordpress updates
WordPress updates ensure your website is as secure as possible from cyber attacks, maintaining your online credibility.
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plugin updates
Relevant plugin updates ensure you benefit from the latest version and safeguard the security/integrity of your site.
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performance auditing
Scheduled website performance audits monitor the performance of your site, with recommended actions for improvement.
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browser compatibility testing
Technology is always changing so it’s easy for sites to get left behind. We check your website on a quarterly or monthly basis (for gold and platinum packages only) to ensure it’s as good as the day it was first designed on key browsers.
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UX Auditing
A UX audit helps to identify points on the website that may hinder the overall user experience. By addressing any points identified, user engagement and satisfaction are maintained.
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website strategy call
An opportunity for us to review the website and discuss the future strategy with key stakeholders. This allows us to refine the required functionality and features of the website to agree on a plan of action.
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cost
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support hours per month
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methods of contact
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hosting
Bronze
Basic package
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Quarterly
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Quarterly
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Yearly
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Yearly
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£185/Month
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1
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Phone & Monday.com
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Cloud Hosting
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Silver
Speed, security and support
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Monthly
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Monthly
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6-Monthly
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6 Monthly
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£290/Month
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2
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Phone & Monday.com
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Cloud Hosting
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Gold
Speed, security and extra support
Popular-
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Monthly
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Monthly
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Quarterly
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Quarterly
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Quarterly
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£580/Month
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4
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Phone & Monday.com
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2 x Cloud Hosting
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Platinum
Speed, security and ultra support
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Bi-Weekly
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Bi-Weekly
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Monthly
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Monthly
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6-Monthly
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Monthly
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£760/Month
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6
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Phone & Monday.com
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2 x Cloud Hosting
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WHY DO I NEED A SUPPORT PACKAGE?
One of the biggest threats to the modern business is a cyber attack. This can not only damage your website and reputation, but cybercriminals can steal customer data. There can be severe fines if you’re found guilty of neglecting your website’s security and are responsible for the data breach. Our website support package gives you the peace of mind that your website and your data are protected.
Having a secure website is one of the ranking factors used by search engines, which means you can be penalised if your security is not comprehensive and up to date. We’re proactive in keeping websites secure and performance levels high. In order to provide the best user experience, your website needs to be reliable, fast, and responsive. These are all issues that can plague any website if it’s neglected.
We can save you time and ensure all updates, audits and security checks are done efficiently and correctly. With less time spent in the backend of your website, you and your team can focus on growing your business.
FAQs
HOW LONG WILL IT TAKE FOR A TICKET TO BE COMPLETED?
Once a ticket has been logged, the support team will triage, review the tickets and then agree on an estimated timeframe, all of which you will be able to see on your Monday.com dashboard.
HOW DO I LOG A TICKET?
Once you have signed-up for a package, the team will contact you with login details for your Monday.com dashboard. From here you can log any support tickets via the online form.
HOW DO I CHECK THE STATUS OF MY TICKETS?
On your Monday.com dashboard, you can see a table view of all tickets logged. This gives you visibility of any status changes, ticket updates and the estimated date of completion.
HOW CAN I CHECK MY MONTHLY ALLOWANCE?
Your Monday.com dashboard allows you to monitor how many hours have been used, along with the remaining hours for the month.
WHAT DO I DO IF MY WEBSITE GOES DOWN?
Either log a critical ticket on your Monday.com dashboard, or call our support team on 01785 850774 and select option 6.
HOW OFTEN WILL MY WEBSITE BE UPDATED?
Depending on which support package you take out with us, your website will be updated quarterly, monthly or bi-weekly.
HOW WE CAN HELP
Our support and maintenance package provides industry-leading web security, allowing us to be proactive when managing technical issues your website may develop.
The core elements that our support package provides are:
- Security
- Fast support response times
- Website speed and performance
- Improved user experience
- Website strategy
Using our support management tool, you’ll experience a rapid response in connection to your query. By logging dev tickets yourself using this tool, you have full transparency of our process from start to finish. You can leave notes or attach screenshots and liaise directly with a dedicated support team member to streamline efficiency.
Our support packages range from essential support to extensive management of your website.
